Step 10: Visa Appointment

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First and foremost, it is important to note that this is not an interview. You are not meeting with anyone that will be impacting the decision of your application.

Therefore, you do not need to impress. You can relax and enjoy a friendly, efficient and well run visa submission process.

The decision makers will be making their decision based on your supporting documents, immigration and criminal history (if applicable).


Here are some frequent questions we experience:

Q: How do I cancel my application and get a refund? 

A: OK. So you have completed the online application and you have paid for the visa application (and booked an appointment). Now you have decided that you wish to withdraw your application.

At this point, it is important to note that you realize that if you attend your appointment (and hand in your documents), you cannot cancel the application (without forfeiting the visa fee).

If you wish to withdraw your application before submission, you can get your full visa fee back. The request for a refund needs to be done the online application (where payment was originally made).

Q: I am running late, can I phone the Visa Application Centre to tell them that?

A: No. Teleperformance deliberately does not have a local call centre for UK visa related queries. What is important to note though is that they will accept you on the day of your appointment (late or early).

Q: How do I change my appointment date?

 A: The appointment can only be changed on the online application. Provision is made before the appointment. This means that the visa appointment can be changed before the booked time.

What is important to note though, it is not possible to change the appointment once the appointment time starts or any time after the appointment. Once the appointment time starts, the time slot is considered finalized and changes are not permitted thereafter.

Therefore changes to the appointment can only take place before the secured time slot.

Q: What happens if I miss my appointment?

A: It is just going to cost you a little more. £30 walk-in fee is charged for applicants that miss their appointment day.

Now that we have addressed how the submission of the UK visa works, the next step is to give Pretoria’s Entry Clearance Officials the space to do their jobs.

The next step (Step 11 of 12) is: The Wait.

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