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UKv4SA / Practical guide

GOV.UK, VFS, UKVI and Move Up: who does what?

The appointment provider, decision maker and adviser have different jobs. Knowing the difference saves misdirected calls.

Source-checked 12 November 2026 · Introductory guidance

The four roles

Application

GOV.UK

The official route guidance, online application and government-payment starting point.

Appointment

VFS Global

The UK visa application centre operator in South Africa. Appointment, biometrics and document services where required.

Decision

UKVI

UK Visas and Immigration considers the application and decides it. A paid appointment upgrade does not transfer this authority.

Private assistance

Move Up

A South African business offering assessments and application support. Confirm the agreed scope and fees before instructing an adviser.

Contact the organisation responsible

For a booking or centre-service question, use the VFS help route associated with your application. For an application outside the published waiting period, follow UKVI contact guidance. For preparation or individual circumstances, ask your adviser.

The British Consulate in Cape Town does not handle visa enquiries. UKv4SA is a practical guide supported by Move Up; it is not a government website.

Sources & what this guide covers

Official information checked 12 November 2026. This page explains introductory logistics; it does not assess individual eligibility. Confirm current official instructions before payment or travel.